RETURNS & REFUNDS POLICY

RETURNS & REFUNDS POLICY

Last updated: August 19, 2026

We want you to love your order. If something isn't right, here's how returns and refunds work.

1. 30-Day Money-Back Guarantee (Change of Mind)

You can return your order within 30 days of delivery, no questions asked.

How to return:

  1. Let us know within 30 days of delivery – send an e-mail to support@coloursoffaith.com with your order number and a short note that you'd like to return the item. We'll reply with simple return instructions and the return address.
  2. Ship the item back within 14 days of receiving our return instructions. Please pack the jar securely – ideally in its original packaging.
  3. Get your refund – we issue the refund within 5 business days of receiving the item back (or proof of shipment). Your bank may need an additional 3–5 business days to post it to your account.

Good to know:

  • The refund goes back to the original payment method, at no extra cost to you.
  • Return shipping is at your expense, unless the return is due to our error (see Section 2).
  • Please return the item complete and in resalable condition. You may open the packaging and inspect the product as you would in a store, but if the item shows use beyond that, we may deduct a corresponding amount from the refund.

2. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you received the wrong item, that's on us:

  • Contact us at support@coloursoffaith.com within 7 days of delivery. A photo of the damage helps us resolve it faster.
  • We will send you a free replacement or issue a full refund – your choice.
  • You don't need to ship anything back. Our jars are handmade glass; if one breaks in transit, keep or recycle it safely and we'll take care of the rest.
  • We cover all costs related to a damaged, faulty or incorrect item – you will never pay for our mistake.

3. Refund Timelines at a Glance

Situation Refund amount When
Change of mind (30-day return) Full product price Within 5 business days of receiving the return
Damaged / faulty / wrong item Full amount paid, including shipping Within 5 business days of your report
Order canceled before shipment Full amount paid Within 1–2 business days

4. Late or Missing Refunds

If you haven't received your refund after 10 business days, first check with your bank or card issuer – processing times vary. If it's still missing, contact us at support@coloursoffaith.com and we'll track it down.

5. Questions?

Write to us at support@coloursoffaith.com (Monday to Friday). We reply within one business day.