RETURNS & REFUNDS POLICY

RETURNS & REFUNDS POLICY

Last updated: 1 August 2026

We want you to love your order. If something isn't right, here's how returns and refunds work. Nothing in this policy limits your statutory rights as a consumer under Irish and EU law.

1. 14-Day Returns (Change of Mind)

You have the right to return your order within 14 days of receiving it, without giving any reason.

How to return:

  1. Let us know within 14 days of delivery – send an e-mail to biuro@kolorywiary.pl with your order number and a short note that you wish to return the item. You can use the model withdrawal form from our Terms & Conditions, but a simple e-mail is enough.
  2. Send the item back within 14 days of informing us, to:

    [RETURN ADDRESS]

  3. Get your refund – we will refund the full amount you paid, including the original standard delivery cost, within 14 days of receiving your notice. We may hold the refund until we receive the item back or you provide proof of posting, whichever comes first.

Good to know:

  • The refund goes back to the payment method you used, at no extra cost to you.
  • You cover the cost of the return shipping.
  • Please return the item complete and in its original condition. You may open the packaging and check the product as you would in a shop, but if the value of the item is diminished by handling beyond that, we may deduct the corresponding amount from your refund.

2. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you received the wrong item, that's on us:

  1. Contact us at biuro@kolorywiary.pl within a reasonable time of noticing the problem. Photos of the damage help us resolve it faster, but are not required.
  2. We will offer you a replacement or repair. If that is not possible or would take too long, you can choose a price reduction or a full refund.
  3. We cover all shipping costs related to a faulty or incorrect item – you will never pay to return something that was our mistake.

Under EU law (Directive (EU) 2019/771, implemented in Ireland by the Consumer Rights Act 2022), you are protected by a statutory guarantee of conformity for a minimum of two years from delivery.

3. Refund Timelines at a Glance

Situation Refund amount When
Change of mind (14-day return) Full price + original standard delivery Within 14 days of your notice (may be held until item is back)
Faulty / damaged / wrong item Full price + all delivery costs Without undue delay after resolution is agreed
Order cancelled before dispatch Full amount paid Without undue delay

4. Complaints and Disputes

If you are unhappy with how we handled your return or complaint, contact us first at biuro@kolorywiary.pl – we resolve almost everything directly.

You may also use out-of-court dispute resolution. In Ireland, the Competition and Consumer Protection Commission (CCPC) – www.ccpc.ie – provides information about your consumer rights and available dispute resolution options.

5. Questions?

Write to us at biuro@kolorywiary.pl (Monday to Friday, 8:00–16:00). We reply within one working day.